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Terms and Conditions

General Terms & Conditions:

The parties recognize email communications as an official means of communication between them. In cases of damages and problematic issues, the Principal may confirm the information provided via email by sending a registered letter through postal mail.

The Carrier shall perform its transportation tasks for the Principal based on the data and conditions specified in the document named “Transportation Order” sent to them via email. If the Carrier sends a confirmation for the Transportation Order:

The Principal considers the Transportation Order accepted. The Transportation Order is considered accepted even if the Carrier provides the license plate number of the vehicle intended for transportation to the Principal or if the Carrier commences the transportation (dispatch).

The Carrier is obligated in all cases to ensure that the received Transportation Order originates from the Principal. The Transportation Order sent to the Carrier shall be valid only if it is sent from email addresses and other contact details published on the Principal’s website. The Carrier shall bear all damages resulting from neglecting this requirement.

Based on the Transportation Order, the Carrier shall dispatch the cargo at the specified/agreed time with a sealed, clean, and intact cargo area covered with a tarpaulin. No foreign material should be present on the cargo platform, and the tarpaulin shall be secured in a manner that prevents weather damage to the cargo.

To exempt themselves from liability, the Carrier cannot invoke the faulty condition of the vehicle used for transportation. The Carrier shall act solely based on instructions received from the Principal during the cargo transportation process, and no instructions from third parties shall be accepted before, during, or after the execution of the cargo transportation. The Carrier shall bear all damages resulting from any violations of this provision.

If the Carrier cannot find or identify the pickup or delivery location address specified in the Transportation Order, or if any other obstacles arise (e.g., refusal to accept the cargo), the Carrier must immediately notify the Principal to request new instructions. Failure to do so and any damages resulting from incorrect pickup or delivery shall be the full responsibility of the Carrier.

The Carrier is responsible for verifying the accuracy of the information provided in the Transportation Order, including the Receiver’s name and address, and the delivery location address. In the event of an error or omission in the Principal’s instructions, the Carrier must promptly inform the Principal. The Carrier shall bear any damages resulting from a failure to provide such notification.

If the Carrier’s vehicle experiences a breakdown, they must immediately notify the Principal so that appropriate measures can be taken in a timely manner. Failure or delay in notification will result in additional costs (e.g., penalties) being borne by the Carrier if invoiced by the Principal’s client. The Carrier acknowledges that any breach related to notification obligations, including the failure to notify or late notification, is considered a severe breach equivalent to intent. Therefore, the statute of limitations for damages arising from such a breach is 3 years, and the Carrier acknowledges that they cannot invoke circumstances that would exempt them from liability.

If the recipient raises quality issues upon receiving the goods, the Carrier must immediately report the problem to the Principal before signing the receipt.

In the case of pallet exchange transportation, the Carrier must pay special attention to the accurate completion and validation of the document confirming the exchange/delivery. Any deviations must be promptly reported to the Principal; otherwise, the Principal is not obligated to accept any claims and will invoice for missing/damaged pallets by deducting them from the freight fee.

The Carrier must adhere to the regulations and requirements related to road cargo transportation, loading, and unloading in the countries involved in the transportation.

The Carrier declares and guarantees that they possess all necessary licenses, permits, insurance, authorizations, and documents required to carry out the activities under this agreement.

The Carrier states that they employ their staff involved in the execution of the tasks under this Transportation Order with employment contracts complying with the applicable laws, with all necessary licenses, permits, qualifications, health records, and authority to carry out their work, including food transportation permits, and other documents required for transportation.

The Carrier undertakes to abide by or enforce their employees’ compliance with the rules regarding the allocation of working and rest time for drivers (AETR), and they accept the Transportation Order with the understanding that it should allow for the timely completion of the transport task. If the Carrier’s employee cannot meet the deadline for the transport task due to the expiration of driving time and this can be attributed to the Carrier or their employee’s fault, the Principal fully passes on the additional costs resulting from the transportation delay to the Carrier.

The Principal handles and protects personal data in accordance with applicable data protection and other laws during the use of the service. Data processing and transmission are carried out based on the consents of data providers, as well as according to the provisions of Act CXII of 2011 on Informational Self-Determination and Freedom of Information. Specific data protection rules are available in the Privacy Notice accessible on the www.missiontrans.hu website.

The Carrier commits to preserving, without limitation, any business secrets that come into their possession promptly and unrestrained, not disclosing them to third parties without the Principal’s authorization, and not using them for their or any other person’s advantage, causing harm to the Principal.

The parties shall consider each other’s good reputation during the term of this agreement and after its termination, refraining from any behavior that would harm the other party in this regard.

Regarding changes in the terms and conditions of the General Terms and Conditions (GTC), the Principal shall inform the Carrier 30 days prior to the effective date of the new terms.

For matters not regulated in the GTC, the provisions of the CMR Convention shall apply for international transport and the provisions of the Civil Code shall apply for domestic transport.

In case any person does not comply with the provisions contained in this GTC, and the Principal does not take immediate measures related to this, it cannot be interpreted in any way that the Principal would waive any of their rights arising from this Agreement, the applicable law, or judicial practice.